Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay. All transactions are secure and encrypted.

Can I use a discount code?

Yes! Enter your discount code at checkout. Use WELCOME15 for 15% off your first order, or ADVENTURE15 for 15% off the Adventure Pack bundle.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible at pawfectpickshub@gmail.com if you need to make changes. We'll do our best to accommodate your request before the order ships.

Shipping

Where do you ship to?

We ship to the United States and internationally to over 25 countries including Canada, the UK, Australia, Germany, France, and more.

How long does shipping take?

US orders typically arrive within 5–10 business days with Standard shipping, or 2–4 business days with Express shipping. International orders may take 10–20 business days depending on your location and customs processing.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly with the carrier.

Do you offer free shipping?

We periodically offer free shipping promotions. Sign up for our email list to be the first to know about deals and offers!

Returns & Refunds

What is your return policy?

We want you and your pet to be completely happy with your purchase. If you're not satisfied, please contact us within 30 days of receiving your order and we'll work with you to make it right.

How do I start a return?

Email us at pawfectpickshub@gmail.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.

Products

Are your products safe for pets?

Yes! We carefully select products that are designed with pet safety in mind. All products meet standard safety requirements. If you have specific concerns about a product, feel free to reach out to us.

What if a product arrives damaged?

We're so sorry if this happens! Please email us at pawfectpickshub@gmail.com with a photo of the damaged item and your order number, and we'll send a replacement or issue a full refund right away.

Do you restock sold-out products?

Yes, we regularly restock popular items. You can contact us to ask about a specific product, or check back on the product page for availability updates.