Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay. All transactions are secure and encrypted.

Can I use a discount code?

Yes. Use code PAWFECT10 at checkout for 10% off your first order.

Can I change or cancel my order?

We process orders quickly, so contact us as soon as possible at pawfectpickshub@gmail.com. We can usually make changes or cancel within 24 hours of purchase, before the order ships.

Shipping

Do you offer free shipping?

Yes — shipping is free on every US order, with no minimum.

How long does shipping take?

Orders are dispatched within 1–2 business days, and US delivery typically takes 5–10 business days after dispatch.

How do I track my order?

You'll receive a tracking number by email within 48 hours of your order shipping. Use it to follow your package directly with the carrier.

Where do you ship to?

We currently ship to addresses in the United States.

Returns & Refunds

What is your return policy?

If you or your pet aren't happy with a purchase, contact us within 30 days of delivery and we'll make it right. Items should be unused and in their original packaging. See our Refund Policy for full details.

How do I start a return?

Email pawfectpickshub@gmail.com with your order number and the reason for the return. We'll guide you through the process and provide the correct return address.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.

Products

What if a product arrives damaged?

We're sorry if this happens. Email us a photo of the damaged item and your order number, and we'll send a free replacement or issue a full refund right away.

Do you restock sold-out products?

Yes, we regularly restock popular items. Contact us about a specific product or check back on the product page.

Still Have Questions?

We're here to help — email pawfectpickshub@gmail.com (Monday–Friday, 9am–5pm ET) and we'll get back to you as soon as we can.